Privacy Policy

1. Introduction

ConversiaIQ ("Company," "we," "us," or "our") operates an AI-powered lead capture and SMS communication platform. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at conversiaiq.com or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

Information you provide directly:

• Name, email address, and phone number when you submit a contact or inquiry form
• Business name, type, and location when you sign up for our services
• Payment information (processed securely through third-party payment processors — we do not store card numbers)
• Communications you send to us via email or chat

Information collected automatically:

• IP address, browser type, operating system, and referring URLs
• Pages visited, time spent on pages, and click data via cookies and analytics tools
• Device identifiers and general geographic location

Information from third parties:

• Lead data submitted through forms on our clients' behalf
• SMS communication records generated through our platform

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our lead capture and SMS automation services
• Communicate with you about your account, service updates, and support requests
• Send transactional SMS messages as part of the services you or your clients have subscribed to
• Process payments and maintain billing records
• Analyze usage trends to improve functionality and user experience
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (you may opt out at any time)

4. SMS Communications & TCPA Compliance

ConversiaIQ provides SMS-based lead capture services on behalf of our clients. By providing a phone number through any form powered by ConversiaIQ, you consent to receive automated text messages from the business whose form you submitted.

• Message frequency varies depending on your interactions with the business
• Standard message and data rates may apply
• You may opt out at any time by replying STOP to any message
• Reply HELP for assistance
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines

We do not sell or share phone numbers collected through our SMS platform with unaffiliated third parties for their own marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: Trusted third parties that help us operate our platform (e.g., GoHighLevel, Twilio, payment processors), bound by confidentiality agreements
• Business clients: If you are an end-user submitting a form, your information is shared with the ConversiaIQ client whose form you completed
• Legal requirements: When required by law, subpoena, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: For any other purpose with your explicit permission

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to analyze website traffic and improve your experience. Types of cookies we use include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS conversation logs are retained for a minimum of 12 months unless you request deletion or applicable law requires otherwise.

8. Data Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security reviews to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out of marketing: Unsubscribe from marketing emails via the link in any email, or SMS marketing by replying STOP
• Do Not Sell: We do not sell personal information; however, California residents may contact us to confirm this

To exercise any of these rights, please contact us at [email protected].

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Website: conversiaiq.com